Privacy Policy

Effective Date: March 3, 2025

At Paku3D, we are committed to protecting your privacy while providing high-quality 3D printing services. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. By using our website, you consent to the data practices described in this policy.

1. Information We Collect
We collect the following information:
- Personal Information: Name, email address, shipping address, and payment information (processed securely through our payment processor).
- 3D Model Files: The files you upload for printing.
- Order Information: Details about the products and services you purchase, including filament type, color, and shipping preferences.
- Technical Information: Basic information such as IP address and browser type, primarily for security purposes.

2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your 3D printing orders
- To communicate with you about your order status
- To provide customer support
- To improve our services and website functionality
- To comply with legal obligations

3. Data Storage and Security
- Your personal information and 3D model files are stored securely on our servers with industry-standard encryption.
- We retain your 3D model files for 30 days after order fulfillment, after which they are automatically deleted.
- Payment information is processed by our secure payment provider and is not stored on our servers.
- We implement appropriate technical measures to protect your personal information from unauthorized access.

4. Sharing Your Information
We do not sell your personal information. We share your data only with:
- Payment Processors: To securely process your payment information.
- Shipping Partners: To deliver your 3D printed items.
- Service Providers: Who help us operate our website and fulfill orders.
- Legal Requirements: When required by law or to protect our rights.

5. Your Privacy Rights
You have the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Object to certain types of processing
- Request a copy of your data in a portable format

To exercise these rights, please join our Discord community at https://discord.gg/czcXpCAwmu.

6. File Uploads and Intellectual Property
- You retain ownership of the 3D model files you upload for printing.
- By uploading files, you grant us a limited license to use them solely for fulfilling your order.
- We do not use your 3D models for any other purpose without your explicit consent.

7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

9. Contact Us
If you have any questions about this Privacy Policy, please join our Discord community:

- Discord: https://discord.gg/czcXpCAwmu

Thank you for trusting Paku3D with your 3D printing needs.